Terms of service

Last updated: 26 October 2026

These Terms of Service constitute a binding agreement between you and GS Autobrokers LLC, doing business as Relevo Ops. By authorizing our application to connect to your field service management account, or by engaging our services, you accept these terms in full.

Who we are

Relevo Ops is a registered trade name of GS Autobrokers LLC, a limited liability company organized under the laws of the State of New Mexico, United States, with its registered address at 1209 Mountain Road Pl NE, Albuquerque, NM 87110. Notices under this agreement may be sent to angel@relevoops.com.

What we provide

We read your field service management account and deliver recurring reports identifying completed work that has not been invoiced, invoices past due, requests left unanswered, visits without an assigned technician, and related operational findings.

We also configure your account, and build and operate additional systems, where you have purchased them — account setup, custom reports, automated workflows, dashboards, an operations assistant, systems diagnostics, and ongoing operational support. What is included in your engagement is defined in the written proposal between us, which forms part of this agreement. Where a proposal conflicts with these terms, the proposal governs for that engagement.

Monthly monitoring

Monthly monitoring is a paid service, billed monthly in advance, that continues month to month until you cancel it. We offer it as the Relevo Ops membership. It includes a weekly report, sent each Monday, listing finished work not invoiced, quotes with no response and overdue invoices, with a suggested message for each item; an action plan every week; one meeting of up to 45 minutes each month with you and your team; and answers by email, within 48 hours, to questions about your software or your operation. We make no changes to your account during the monitoring, and doing the fixes the plan calls for is not included: in the meeting we listen, decide and assign, and carrying the work out is a separate project. It reports what we find. We make no commitment as to what it will find, or that it will find anything at all. A cancellation takes effect at the end of the month already paid.

We undertake to report honestly. If the honest conclusion is that you do not need further services, that is what the report will say and we will recommend nothing further.

Order in 90 Days program

Order in 90 Days is a three-month program, billed monthly in advance at the fee set out in your proposal. We put in order what you already have: your account with your information in month one; customer communication and your main processes in writing in month two; an assistant built on those processes, training for your team and a dashboard with your numbers in month three. It includes one meeting each week with us, acting as your COO, for the whole program.

The program is designed for businesses that already use their field service platform and have processes, even informal ones. If you start without them, we either agree longer timelines in writing at the same fee or add an executor at the fee set out in your proposal. When the program ends you may continue with the Fractional COO membership or with monthly monitoring; neither is required.

Fractional COO membership

The Fractional COO membership is an ongoing engagement in which we direct your operations strategy and your team executes it. It includes:

• One meeting each week with you or the people you designate. A meeting may be rescheduled with at least 48 hours' notice; a meeting cancelled with less notice is not rescheduled.
• A 90-day plan, kept up to date, and follow-up with your team on what was decided.
• One deliverable each month, defined in writing as described under Deliverables below.
• Upkeep of everything we built for you, for as long as the membership is active.
• Member pricing on projects, as stated in your proposal.

The membership has a minimum term of three months, unless it follows the Order in 90 Days program, and is billed monthly in advance. After the minimum term it continues month to month until either party ends it with thirty days’ written notice. The fee is set out in your proposal. We advise and direct; decisions and their execution remain yours unless you purchase executors.

Upkeep

If you purchase a project without the membership, you may add monthly upkeep for what keeps running after delivery. Upkeep covers monitoring, correction of anything we built that stops working, and routine adjustments within the original scope. It runs month to month with thirty days' written notice, or for a prepaid term if your proposal says so.

The diagnosis

The diagnosis is offered without charge and does not depend on any purchase. Before you connect, you confirm your consent on our site. You then authorize our application in your account. For the diagnosis we only read: we change nothing in your account, and you can remove our access at any time. We look at where money gets stuck — completed work not invoiced, invoices past due, quotes and requests with no response, visits with no one assigned, and how your account is set up — and show you what we found, with amounts and counts, in a 20-minute call.

Availability is limited because each diagnosis is prepared by hand; when no place is available, we may put your request on a waiting list. If you do not engage us, you need do nothing: within seven days after you connect, we disconnect your account and delete the data we read, as described in our privacy policy. The diagnosis is information, not advice: we make no commitment as to what it will find.

Emails

If you sign up, we send you emails about your diagnosis and one short email each morning about running a service business. The emails are general education, not advice tailored to you, and every one has a link to stop receiving them. They create no obligation.

Executors

Executors are assistants provided by us to carry out operational tasks inside your systems, such as billing, scheduling, quote follow-up and customer service. They are our contractors, not your employees, and we are responsible for their compensation. They work within the scope and hours set out in your proposal and follow the procedures agreed with you.

Executors are available together with the Order in 90 Days program or the Fractional COO membership and are billed monthly with it. We place an executor within ten business days of signing and replace one within ten business days if you ask us to. Each executor uses their own user in your account, at your platform's per-user cost.

During the engagement and for twelve months after it ends, you agree not to hire or engage directly any executor we provided. If you do, a placement fee equal to three months of that executor's fee is due.

Projects

We sell fixed-scope projects, not hours. The scope, deliverables and price of each project are set out in your proposal. Unless your proposal says otherwise, half of the price is due before work begins and half on delivery.

Project work requires direct access to the owner or to a person with authority to make the decisions involved, and approvals within two business days. Delays in approvals extend the schedule accordingly. We do not make business decisions on your behalf, and we have no authority to bind you to any obligation.

Deliverables, guarantee and refunds

We sell deliverables, never hours. Every deliverable has a written definition of done agreed before work begins, includes two rounds of adjustments, and gives you five business days to review it. We report progress on each deliverable weekly.

We promise the work, not an outcome. If a deliverable does not meet its written definition, we redo it at no cost; that is the sole remedy for a deliverable that falls short. Fees are not refundable.

Systems engineering and subcontractors

Where you purchase a custom tool or integration, its scope is set out in your proposal. We may engage subcontractors to build all or part of it. Every subcontractor works under our supervision and under written confidentiality obligations no less protective than ours, receives only the access the work requires, and loses that access when the work ends. We remain responsible to you for their work.

Account configuration work

Where you purchase account configuration — switching on and writing the automations your platform already includes, rewriting client-facing templates, populating your price list, creating custom fields and templates — the scope is set out in your proposal, including any limit on catalog size or template count. Work beyond that scope is quoted separately before it begins.

This work changes settings and records inside your account. It is done through our application or as a user you add to your account, as described below.

Access to your account

Our services require authorized access to your systems. What we may do with that access is recorded in your proposal.

• Our application. You authorize it in your account, and the authorization screen shows its permissions. It can read and edit, because it is the same application we use to build what you purchase. For the diagnosis we only read. When you hire us, the specific records, fields and settings we may create or update are listed in your proposal, and we do not write outside that list.
• Named user. Some clean-up and tune-up work can only be done from inside your account. Where you add us as a user inside your account, we use that login only for the purposes in your proposal. We never ask for or use a shared password, and you can remove the user at any time.

Dedicated infrastructure

Where you purchase a service delivered on dedicated infrastructure, we provision and operate a server and database reserved for your engagement alone. We are responsible for provisioning, security patching, monitoring and routine maintenance of that infrastructure for as long as the engagement continues. The monthly fee covers that work.

We do not guarantee any particular level of uptime. We depend on third-party hosting providers we do not control. Where an outage is within our control, we correct it during business hours. Our liability for any interruption is limited as set out below.

When the engagement ends, the infrastructure and everything stored on it is decommissioned and destroyed as described in our privacy policy.

What we do not provide

• We do not collect money from your clients on your behalf, and we never take custody of your funds. We are not a debt collector. We do not negotiate, settle, or pursue payment.
• We do not perform on-site work or in-person inspections. Where a quality program we design calls for in-person checks, they are carried out by people you engage.
• We do not provide accounting, tax, or legal advice. Our reports are operational findings, not financial statements.
• We do not guarantee that any amount identified will be recovered. Whether a receivable is collectable depends on your clients, your contracts, and your own follow-up.

Messages sent on your behalf

Some services send email or text messages to your customers in your name. Where you have purchased one:

• You authorize those messages in writing, and you approve the content and the timing before anything is sent.
• You confirm you have the consent required to contact your customers through the channel you selected, and you remain responsible for compliance with the communications and marketing rules that apply to your business.
• Payment reminders are informational messages sent at your direction. They do not change the paragraph above: we are not collecting on your behalf.

Artificial intelligence

We use third-party artificial intelligence providers in three ways: to help analyze the diagnosis, using totals and never the names of your customers; to help us build and maintain what you purchase; and in services you purchase that categorize, summarize or draft text. Our privacy policy describes each use and how to ask for a diagnosis without AI. Output is a draft. Where the service is configured to require it, a person reviews before anything is sent or saved.

The operations assistant runs through your own subscription with the artificial intelligence provider, under that provider's terms. What it can do is limited to a written list of permitted actions delivered to you before it goes live. That list depends on the standard fields of your platform and the custom fields configured for your account; actions that are not configured are not available to it.

Write access is enabled only after thirty days of stable read-only use. With write access, the assistant acts only within the permitted list, asks for confirmation before creating or changing a record, and records each change with its previous value so it can be reversed. No deletion action is available to it.

Your responsibilities

• You authorize the connection and you can revoke it at any time.
• You confirm you are authorized to grant access to the account you connect.
• Our reports reflect what is in your system. If records are incomplete or miscoded, findings will reflect that. Decisions about billing a client remain yours.
• You are responsible for maintaining your own backups of your business records.

Fees, term and termination

Monthly monitoring, the Order in 90 Days program, the membership and other ongoing services are billed monthly in advance. The diagnosis is provided without charge. Additional services are priced in your proposal; unless stated otherwise, half is payable on approval and half on delivery.

Invoices are payable on receipt. If an invoice remains unpaid for ten days or more, we may pause your services until it is settled. Either party may end the engagement with thirty days' written notice, subject to the minimum term of the membership described above. Fees already paid for the current month are not refunded, and no further fees are charged after the notice period.

Prices for new engagements may change. Your rate is fixed for the duration of your engagement and will not change without thirty days' written notice.

Effect of termination

We revoke our connection to your account, document the reports and systems that were running, and delete your stored data as described in our privacy policy. Your operational data was always yours and always lived in your own system; nothing of yours is held back.

Content we create for your business belongs to your business. The logic, architecture and templates we develop remain our property and may be reused across engagements; you receive a permanent, non-transferable right to use the templates delivered to you within your own business, not to resell them. Your data, your customer records, and your business information are never reused.

Confidentiality

We treat everything we see in your account as confidential. We may describe our work in anonymized form — for example, aggregate figures with no company or client name attached — unless you tell us in writing not to.

Availability

Reports are delivered on business days. We depend on third-party systems, including your field service management provider. If one of them changes its interface, restricts access, or goes down, affected services may be delayed or interrupted. If a report fails, we correct it during business hours.

Support

Support is provided by email during business hours, United States Central Time. We are not an emergency service.

Limitation of liability

Our total liability for any claim arising from these services is limited to the fees you paid us in the three months before the claim. We are not liable for indirect or consequential losses, including lost revenue or uncollected receivables. This limit applies to services that write to your systems, and to services delivered on dedicated infrastructure, exactly as it applies to every other service.

Independent contractor

We are an independent contractor. Nothing in these terms creates an employment relationship, partnership, agency, or joint venture between us.

Governing law

These terms are governed by the laws of the State of New Mexico, United States, without regard to its conflict of law provisions. The parties submit to the exclusive jurisdiction of the state and federal courts located in Bernalillo County, New Mexico.

Entire agreement and severability

These terms, together with the executed engagement agreement, your written proposal, and our privacy policy, constitute the entire agreement between the parties and supersede any prior understanding on the same subject. If any provision is held unenforceable, the remaining provisions remain in full force.

Language

These terms are published in English and in Spanish. If the two versions differ, the English version governs.

Amendment

We may amend these terms. Where an amendment materially affects your rights or obligations, we will provide written notice by email no less than thirty days before it takes effect.